About NHBC

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Our culture and values

We are a non-profit distributing organisation with no shareholders. We are dedicated to raising house-building standards for all new homeowners and profits are re-invested to achieve this aim.

Talk to us
01908 747451
Open: Mon - Fri 08:30 - 17:30
Ask for 'Recruitment'
Driven by our values

Homes are at the heart of all our lives and our employees are proud to be making a difference to the standard of house building in the UK. Achieving this requires people who are dedicated to improving standards and quality and are committed to delivering excellent customer service.

We live by the principle of working professionally and all our staff have a shared responsibility to make sure we reflect this in our behaviour. Our performance management framework contains the following behaviours that all staff are expected to demonstrate:

  • Delighting the customer
  • Doing what we say we will
  • Staying ahead of the competition
  • One NHBC
  • Professional excellence
  • Delivering a successful business
Doing the right thing by NHBC and our customers

We embrace a culture of fair treatment for all our customers, whether house builders or homeowners. We aim to meet and exceed the FCA principles of 'Treating Customers Fairly'. If a claim is made against a Buildmark warranty we are committed to handling that claim in a professional, courteous, impartial and timely manner.