About NHBC


How we are run

NHBC is the UK's leading standard setter and provider of warranty and insurance for new homes. Our role is to work with the house-building industry to raise the standards of new homes and to provide protection for homebuyers. We are an independent, non-profit distributing company limited by guarantee - neither part of government, nor a charity. Our business is run by the Board of Directors with surpluses being re-invested in the improvement and development of our products and services.

How to contact us

NHBC is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA)

Governing Council

NHBC is governed by a Council of members comprising representatives from organisations or groups who have an interest in raising standards in UK house building. They include mortgage lenders, law societies, consumer groups, architects, surveyors and house builders.

Board of Directors

The role of NHBC's Board is to promote the success of the company and to provide leadership within a framework of prudent and effective controls, and proper corporate governance, that enables risks to be identified, assessed and managed.

The 11-member Board is accountable to the Council.

Meet our Chairman and Chief Executive Officer
Isabel Hudson - Chairman
Isabel Hudson - Chairman

Isabel Hudson joined the NHBC Board on 1 June 2011 as Deputy Chairman, and was appointed Chairman in November 2011. Isabel is also a member of the RSA Insurance Group plc board, where she is the Senior Independent Director, she also sits on the BT Group plc board (where she chairs the Pensions Committee and the Equality of Access Board).

Past Non-Executive Directorships have included: Phoenix Group Holdings, Standard Life, The Pension Regulator and QBE (Australia).

Isabel’s executive career has comprised of various roles including, Executive Director of Prudential’s UK business and Chairman of Prudential International Assurance between 2002 and 2006, and established and served as Chief Executive of specialised pension buyout firm Synesis Life from 2006 to 2008.

Further positions held are, Chief Financial Officer and Executive Director of Eureko from 1999 to 2002, and the International Development Director for GE Insurance Holdings Limited from 1996 to 1999.

Isabel is also an ambassador for Scope, a UK charity, and has 35 years’ experience in the insurance industry in the UK and mainland Europe.

Steve Wood - CEO
Steve Wood - Chief Executive Officer

Steve Wood has over 30 years’ experience within the insurance industry. Before joining NHBC, Steve was CEO of Paymentshield, a subsidiary of Towergate Insurance, where he grew and developed the business as the UK’s number one distributor of general insurance products to the mortgage intermediary market.

Steve was also UK Managing Director at Ecclesiastical Insurance Group, where he spent eight years strengthening its core market positions and broker relationships.

Prior to that, most of Steve's career was spent at RSA Insurance Group with his final role being Managing Director of RSA's Healthcare business. This was sold in 2003, and became FirstAssist, where again Steve operated as Managing Director.


Board committees

NHBC's governance structure has the following committees reporting to it:

  • Consumer Committee
    Monitors and audits NHBC's customer care and complaints procedures.
  • Investment Committee
    Reviews the overall performance, asset allocation and risk management of the portfolio along with the activities and conduct of the investment managers.
  • Audit Committee
    Monitors and reviews financial control and risk management systems as part of the internal audit requirements.
  • Remuneration Committee
    Agrees the remuneration strategy for the company, including directors and senior management.
  • Nominations Committee
    Advises on Board membership, renewals and appointments to Board committees.
  • Risk Committee
    Advises the Board on NHBC's overall risk appetite, tolerance, strategy and exposure.
Subsidiary companies and other committees

NHBC has two subsidiary companies and two other important committees:

  • NHBC Building Control Services Limited
    Established to manage the Approved Inspector licence for the purposes of undertaking building control.
  • NHBC Services Limited
    Established to manage NHBC's non-insurance services - primarily training, health and safety, and sustainability services.
  • Scottish Committee
    Addresses issues, and oversees the work of NHBC, specific to Scotland.
  • Northern Ireland Committee
    Addresses issues, and oversees the work of NHBC, specific to Northern Ireland.