About NHBC


How we are run

NHBC is the UK's leading standard-setting body and provider of warranty and insurance for new homes. Our role is to work with the house-building industry to raise the standards of new homes and to provide protection for homebuyers. We are an independent, non-profit distributing company limited by guarantee - neither part of government, nor a charity. Our business is run by the Board of Directors with surpluses being re-invested in the improvement and development of our products and services.

How to contact us

NHBC is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA)

Governing Council

NHBC is governed by a Council of members comprising representatives from organisations or groups who have an interest in raising standards in UK house building. They include mortgage lenders, law societies, consumer groups, architects, surveyors and house builders.

Board of Directors

The role of NHBC's Board is to promote the success of the company and to provide leadership within a framework of prudent and effective controls, and proper corporate governance, that enables risks to be identified, assessed and managed.

The 12 member Board is accountable to the Council.

Meet our Executive Chairman and Managing Director
Isabel Hudson - Chairman
Isabel Hudson - Executive Chairman

Isabel joined the NHBC Board on 1 June 2011 as Deputy Chair, and was appointed Chair in November 2011. She was Executive Director of the Prudential's UK business and Chair of Prudential International Assurance between 2002 and 2006. She established and served as Chief Executive of specialist pension buyout firm, Synesis Life from 2006 to 2008.

She was previously Chief Financial Officer and Executive Director of Eureko from 1999 to 2002 and International Development Director for GE Insurance Holdings Ltd from 1996 to 1999. Previous directorships include Phoenix Group Holdings, Standard Life, QBE Insurance Group, MGM Advantage and The Pensions Regulator. Isabel is currently a non-executive director of BT Group plc and Senior independent non-executive director of RSA Insurance Group plc, and an ambassador for the UK charity Scope.

Neil Jefferson - Managing Director
Neil Jefferson - Managing Director

Neil Jefferson, was appointed to the main board of NHBC in the newly created role of Customer and Business Development Director in April 2012 and is currently acting as Managing Director.

Prior to this Neil was Chief Executive at the Zero Carbon Hub and Managing Director of the National Centre for Excellence in Housing, a joint venture between BRE and NHBC. Neil is a Chartered Builder.


Board committees

NHBC's governance structure has the following committees reporting to it:

  • Consumer Committee
    Monitors and audits NHBC's customer care and complaints procedures.
  • Standards Committee
    Advises the Board on house-building construction standards and technical issues.
  • Investment Committee
    Reviews the overall performance, asset allocation and risk management of the portfolio along with the activities and conduct of the investment managers.
  • Audit Committee
    Monitors and reviews financial control and risk management systems as part of the internal audit requirements.
  • Remuneration Committee
    Agrees the remuneration strategy for the company, including directors and senior management.
  • Nominations Committee
    Advises on Board membership, renewals and appointments to Board committees.
  • Risk Committee
    Advises the Board on NHBC's overall risk appetite, tolerance, strategy and exposure.
Subsidiary companies and other committees

NHBC has two subsidiary companies and two other important committees:

  • NHBC Building Control Services Limited
    Established to manage the Approved Inspector licence for the purposes of undertaking building control.
  • NHBC Services Limited
    Established to manage NHBC's non-insurance services - primarily training, health and safety, and sustainability services.
  • Scottish Committee
    Addresses issues, and oversees the work of NHBC, specific to Scotland.
  • Northern Ireland Committee
    Addresses issues, and oversees the work of NHBC, specific to Northern Ireland.