How we are run
NHBC is the UK's leading standard-setting body and provider of warranty and insurance for new homes. Our role is to work with the house-building industry to raise the standards of new homes and to provide consumer protection for homebuyers. We are an independent, non-profit distributing company limited by guarantee - neither part of government, nor a charity. Our business is run by the Board of Directors with surpluses being re-invested in the improvement and development of our products and services.
How to contact us
NHBC is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA)
NHBC is governed by a Council of members comprising representatives from organisations or groups who have an interest in raising standards in UK house building. They include mortgage lenders, law societies, consumer groups, architects, surveyors and house builders.
Board of Directors
The role of NHBC's Board is to promote the success of the company and to provide leadership within a framework of prudent and effective controls, and proper corporate governance, that enables risks to be identified, assessed and managed.
The 12 member Board is accountable to the Council.
Meet our Chairman and Chief Executive
Isabel Hudson - Chairman
Isabel joined the NHBC Board on 1 June 2011 as Deputy Chair, and was appointed Chair in November 2011. She was Executive Director of the Prudential's UK business and Chair of Prudential International Assurance between 2002 and 2006. She established and served as Chief Executive of specialist pension buyout firm, Synesis Life from 2006 to 2008.
She was previously Chief Financial Officer and Executive Director of Eureko from 1999 to 2002 and International Development Director for GE Insurance Holdings Ltd from 1996 to 1999. Isabel is currently a non-executive director of QBE Insurance Group, Phoenix Group Holdings, BT PLC and Standard Life PLC. She is also an ambassador for the UK charity Scope.
Mike Quinton - Chief Executive
Mike Quinton joined NHBC in October 2012, bringing a wealth of experience in the insurance sector and having held several senior executive management positions within major UK insurance companies, including Zurich Financial Services Group, Prudential and RBS Insurance for which Mike was Managing Director of the personal lines insurer, Churchill.
Throughout his career, Mike has had a particular focus on consumer-facing products and services, starting out at Prudential General Insurance where he was Financial Director and then Managing Director from 2000. In 2003 he was appointed Managing Director of Churchill Insurance, where he successfully developed the business and significantly enhanced recognition of the brand. During two years as a Managing Director at Zurich Financial Services, he oversaw the successful launch of the Zurich Connect brand and helped establish the Direct Insurance business in five countries.
NHBC's governance structure has the following committees reporting to it:
- Consumer Committee
Monitors and audits NHBC's customer care and complaints procedures.
- Standards Committee
Advises the Board on house-building construction standards and technical issues.
- Investment Committee
Reviews the overall performance, asset allocation and risk management of the portfolio along with the activities and conduct of the investment managers.
- Audit Committee
Monitors and reviews financial control and risk management systems as part of the internal audit requirements.
- Remuneration Committee
Agrees the remuneration strategy for the company, including directors and senior management.
- Nominations Committee
Advises on Board membership, renewals and appointments to Board committees.
- Risk Committee
Advises the Board on NHBC's overall risk appetite, tolerance, strategy and exposure.
Subsidiary companies and other committees
NHBC has two subsidiary companies and two other important committees:
- NHBC Building Control Services Limited
Established to manage the Approved Inspector licence for the purposes of undertaking building control.
- NHBC Services Limited
Established to manage NHBC's non-insurance services - primarily training, health and safety, and sustainability services.
- Scottish Committee
Addresses issues, and oversees the work of NHBC, specific to Scotland.
- Northern Ireland Committee
Addresses issues, and oversees the work of NHBC, specific to Northern Ireland.