Audit of inspection records

Information for Builders

We are currently addressing an issue regarding incomplete data in some of our historical inspection records.

We have found that our electronic inspection records relating to a very small proportion of homes are incomplete. As a result we cannot, in a very low percentage of cases, confirm that items of work reported to builders during inspection were addressed, although they do confirm that the items were reported to the builder and recorded on site during construction. Some of these items are potentially safety related and we therefore feel that it is important to undertake an exercise to bring our electronic records for these items up to date.

This issue applies to only approximately 0.3% of all items reported and only 5% of builders on our Register and we believe that in the vast majority of cases the items will have been addressed as required.

However, as a responsible organisation, we have contacted every builder affected by the issue and asked them to provide verification that items notified were attended to as required.

If you have not been contacted by NHBC, then you are not affected by this issue. However if you have any concerns, please call our Builder Contact Team on 0800 612 7034

07 Sept 2011