These are some of the common questions we get asked. If your question isn’t here, please call 0844 633 1000 and ask for ‘Customer Services’.
- When are my renewal fees due?
We will send you a renewal invoice each year for payment due on 01 April.
If you do not pay by the date shown on the reminder your registration will be cancelled and your company removed from the NHBC Register.
- How much is my renewal fee?
All fees shown here are inclusive of VAT.
Number of homes Cheque payment Direct Debit payment 0 to 2 homes £598.80 £538.92 3 to 10 homes £1,198.80 £1,078.92 11 to 50 homes £1,804.80 £1,624.32 51 homes or over £3,016.80 £2,715.12
We work out your annual renewal fee based on the number of homes you have registered with us for warranty in the previous calendar year, 01 January to 31 December.
- How do I pay?
You can pay by cheque or Direct Debit using the address below. If you pay by Direct Debit you get a 10% discount on your renewal fee.
To set up a Direct Debit please return a completed Direct Debit mandate form to us at Customer Services, NHBC, NHBC House, Davy Avenue, Knowlhill, Milton Keynes. MK5 8FP. We will collect your payment in early April each year.
Note: Your Direct Debit must reach us at least a month before your renewal payment is due
- Do I need to renew my registration?
If you have registered homes with us and you have not legally completed the sale of these properties, then you must remain registered in order to offer NHBC Buildmark cover on those homes.
If all sales on your homes have been legally completed and you don’t intend to register more homes with us in the future, then you may no longer require NHBC registration.
To cancel your registration, please write to Customer Services, NHBC, NHBC House, Davy Avenue, Knowlhill, Milton Keynes. MK5 8FP. or send us an email at firstname.lastname@example.org
- Can I suspend my registration?
Unfortunately we can’t offer this facility. If you plan to register homes with us for Buildmark cover in the next 12 months then we recommend that you maintain your registration.
If you cancel your registration, you can, within the next 12 months, apply to reinstate it. You will need to complete an application form, pay any outstanding renewal fees plus an administration charge of £156 + VAT.
Between 12 months and 5 years after cancelling your registration, you can apply to re-register and keep the same registration number. However, this is treated as a new application to register so the current application fee applies.
Following any cancellation and application for reinstatement or re-registration, we will review your current financial status, look at your future plot plans, review the security we hold as a condition of your registration and, if necessary, carry out another technical assessment.
Call 0844 633 1000
Ask for ‘Customer Services’
or email us
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