Robust data and accurate benchmarking for your business
Since 2004, we've been carrying out large scale surveys to measure homeowner satisfaction at both 8 weeks and 9 months after legal completion.
With up to 100,000 questionnaires sent each year and a response rate of between 50% and 75%, we provide you with robust customer satisfaction data on an unrivalled scale, with benchmarking against your competitors.
"Customer Service is at the heart of everything we do and the NHBC customer satisfaction reporting gives us a live insight into the customer experience. Continuous improvement is important to us as a company and our customers views are invaluable, the reports enable us to get a better understanding of their real needs and their expectations." Jeremy Hipkiss, Group Marketing Director, Barratt Developments PLC
You can benefit from our standard survey service or use our platform and resources (already funded by NHBC) to add bespoke functionality to cost-effectively fulfill all your customer satisfaction data requirements - without paying for additional in-house or external surveys. We also offer a 100% bespoke service where you choose who to ask, what to ask and when to ask it.