Bespoke customer

satisfaction surveys

Our 100% bespoke survey service allows you to decide exactly who to survey and also when and what to ask.  Using our market-leading survey and reporting platform and our in-house survey experts, we can to help you gather valuable insight into how satisfied your purchasers, residents or consumers are.

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Cost-effective, efficient service bespoke to your needs

Fast results

Our up-to-the-minute online reporting gives you results within 24 hours of feedback being received so that you can respond promptly to any issues raised.

Expert advice

We've been operating the house-building industry's principal homeowner customer satisfaction survey since 2004 (the NHBC National New Homes Survey). Choose NHBC to design and operate your bespoke satisfaction survey and you'll benefit from our state-of-the-art software as well as our expertise.

Value for money

Significant cost benefits to you when NHBC manage all aspects of a custom survey.

Auto email alerts

Set auto email alerts so that you're immediately made aware of particular types of survey response (you choose what `triggers' an alert).

Intuitive data analysis

From top-line aggregated results all the way down to individual customer responses - our online reports allow you to intuitively drill into the data and get to what you need to know.

Compare performance

Flexible filtering enables you to compare performance (e.g. by region, site, product) and segment your responses.

Need more information?

We can talk you through the service in more detail or provide a more in-depth demo

Contact us