Products and Services


New homes customer satisfaction surveysif you're building between 50 and 300 units a year

For NHBC Registered Builders building between 50 and 300 units a year, we can offer great value customer satisfaction surveys post-completion.

We already carry out up to 100,000 customer satisfaction surveys every year. You can tap into this resource to get robust customer data really cost-effectively. You'll be delighted at how little it costs.

Watch this video to find out more about the service...


Next day results, flexible reporting and competitor benchmarking

With our standard service you can view results within 24 hours of customer feedback, choose how the data is presented and benchmark your performance against your competitors. Plus, if you're in the HBF Star Rating scheme, track your proposed rating.


The only homeowner satisfaction survey solution you need

You can add features to the standard survey service to fulfil all your research needs. It can provide you with:

Customised survey content

You can add up to 12 custom questions to get the information you need on specific topics for future planning.

Compare the performance of individual sites

You can select reports on individual sites to compare performance.

Identify problems fast

We will send you email alerts if any poor performance scores are received so you can take immediate action.

Choose how you want your reports to look

You decide how data is presented in the format that best suits the needs of your business.

Multi-user access

Your office and site staff can monitor and act on results immediately.

Need more information

We can talk you through the service in more detail or provide a more in-depth demo

Contact us


Any questions?

For more information call
01908 747906 or email us

Example Screenshots

Click on a thumbnail to see example screens shots from these reports.

HBF Star Rating indicator HBF Star Rating indicator

Benchmarking against group performance Benchmarking against group performance

Benchmarking against competitors Benchmarking against competitors