Raising standards to protect homeowners
Home Emergency Assistance for Builders
Covering emergencies in the first two years
Builders of new homes are responsible for emergency cover in the first two years. In addition the new Consumer Code for Home Builders says that "you must explain the process for handling emergencies".
You can cover emergencies with your own contractors, but when a customer calls at 11.00 on a Saturday night with an emergency it's not easy to respond in a way that protects and enhances your reputation.
We can cover emergencies for you
NHBC, in association with HomeServe, has launched a service to cover emergencies in the first two years. In an emergency situation Home Emergency Assistance cover, will provide your customers with a swift response and your own operations will not be disrupted. HomeServe uses its own contractors to provide this service and, in the event of an emergency, aims to be at the property within two hours, with the exception of heating emergencies which are attended to by the following day.
The clear benefits for you are:
- You can provide a better customer service, delivering a swift response to emergencies.
- It will save you a lot of time and hassle.
- Peace of mind for you, knowing that your customers will be looked after if they have an emergency.
HomeServe is a trading name of HomeServe Membership Ltd. NHBC Services Ltd is an appointed representative of Homeserve Membership Ltd which is authorised and regulated by the Financial Services Authority. Cover is arranged by Homeserve Membership Ltd and underwritten by Inter Partner Assistance SA.
In association with
Contact us
0844 633 1000
Open: Mon - Fri 08:30 – 17:30
Ask for ‘Home Emergency Assistance’
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