Raising standards to protect homeowners
The New Consumer Code for Home-Builders (Managers briefings)
Duration:
Half day (10:00-12:30 or 14:00-16:30)
Summary
The Consumer Code sets requirements that all NHBC registered home builders must meet. The purpose of the Code is to ensure that Home Buyers are treated fairly, know what service levels to expect, are given reliable information upon which to make their decisions and know how to access speedy low-cost dispute resolution arrangements if they are dissatisfied. NHBC and other Home Warranty Bodies have agreed to require that all of their registered builders adopt and comply with the Code as a condition of their registration.
Suitable for:
Managers (or their agents/advisors) responsible for the content, policy and implementation of customer service, reservation agreements and procedures, home building contracts and procedures, after-sales, after-sales policies (including dispute resolution) and sales.
What you will learn:
- Background to the Code
- Code scope and requirements
- Adopting the Code
- Developing a customer service charter
- The independant Dispute Resolution scheme for home buyers
- Disciplinary and appeal procedures
Location and dates for open courses:
A limited number of in-company courses for Managers (for min. 8 and max. 20) are available - please contact us for further details.Costs:
FREE to all NHBC registered builders and their agents/advisors*
*If you are an agent or advisor of an NHBC registered builder please quote the name of the builder and a contact name on your booking form.
Contact info:
Call 0844 633 1000 and ask for "Training Services" or email training@nhbc.co.uk
How to book
Please download the booking form here. (pdf)