NHBC National New Homes Survey

Robust data and accurate benchmarking for your business

Since 2004, we've been carrying out large scale surveys to measure homeowner satisfaction at both 8 weeks and 9 months after legal completion.

100,000 surveys, up to 75% response rate

With up to 100,000 questionnaires sent each year and a response rate of between 50% and 75%, we provide you with robust customer satisfaction data on an unrivalled scale, with benchmarking against your competitors.

"Customer Service is at the heart of everything we do and the NHBC customer satisfaction reporting gives us a live insight into the customer experience. Continuous improvement is important to us as a company and our customers views are invaluable, the reports enable us to get a better understanding of their real needs and their expectations." Jeremy Hipkiss, Group Marketing Director, Barratt Developments PLC

No need for additional in-house or agency surveys

You can benefit from our standard survey service or use our platform and resources (already funded by NHBC) to add bespoke functionality to cost-effectively fulfil all your customer satisfaction data requirements - without paying for additional in-house or external surveys.  We also offer a 100% bespoke service where you choose who to ask, what to ask and when to ask it.

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Need more information?

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Our homeowner research team would be delighted to talk to you about how we deliver customer satisfaction surveys to suit your needs and to further demonstrate the service.

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