Gain a good understanding of the NHBC Buildmark warranty on this one day training course so that you can provide effective after-sales service regarding your customers warranty.
We will provide a particular focus on the builder responsibilities in the first two years. There is also an outline of the cover provided in years three to 10 of the warranty, as well as an overview of NHBC, and up-to-date feedback from our customer satisfaction survey.
Customer service employees
Construction contracts managers
Improve customer service for your home buyers
Feel more confident talking about the NHBC Buildmark warranty
What is NHBC Buildmark
How to provide customer care after occupation, in relation to NHBC Buildmark
Customer Satisfaction (HBF Survey results)
A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years
A look into the warranty cover provided in years three-10 of Buildmark
How NHBC Standards are used in relation to Buildmark
Prices are exclusive of VAT
This training course has been developed for sales, customer service and other non-technical staff to provide them with an overview of the typical construction methods, terminology and technologies used within the UK housebuilding industry.LEARN MORE
The completion and handover of a new property can be a complex process that requires a combination of technical, managerial and personal skills. You’ll also visit a site close to completion, to get a real example of what to look for.LEARN MORE