After-sales service and the NHBC warranty After-sales service and the NHBC warranty


After-sales service and
the NHBC warranty

Gain a good understanding of the NHBC Buildmark warranty on this one day training course so that you can provide effective after-sales service regarding your customers warranty.

We will provide a particular focus on the builder responsibilities in the first two years. There is also an outline of the cover provided in years three to 10 of the warranty, as well as an overview of NHBC, and up-to-date feedback from our customer satisfaction survey.


Who should attend

Customer service employees

Sales teams

Construction contracts managers

Site managers

What you'll learn

What is NHBC Buildmark

How to provide customer care after occupation, in relation to NHBC Buildmark

Customer Satisfaction (HBF Survey results)

A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years

A look into the warranty cover provided in years three-10 of Buildmark

How NHBC Standards are used in relation to Buildmark

Benefits to you

Improve customer service for your home buyers

Feel more confident talking about the NHBC Buildmark warranty

Course Pricing










Prices are exclusive of VAT




Excellent course and very well presented. Would recommend.

The trainer presented well and kept everyone interested. Good input and participation throughout.

I thought the course was well executed and had all the information you wanted.

Very enjoyable and informative. Trainer delivered at a good pace.

Good overview and good to have the case study practice to make it relevant and open discussions.

Interested? Enquire and book today

For industry insights, trends, current training and future webinars connect with us on LinkedIn - NHBC Training Academy Group.

If you would like to discuss your needs in more detail, please email or call 01908 746380.

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