Raising Standards. Protecting Homeowners
Gain a good understanding of the NHBC Buildmark warranty on this one day training course so that you can provide effective after-sales service regarding your customers warranty.
We will provide a particular focus on the builder responsibilities in the first two years. There is also an outline of the cover provided in years three to 10 of the warranty, as well as an overview of NHBC, and up-to-date feedback from our customer satisfaction survey.
Who should attend
Customer service employees
Sales teams
Construction contracts managers
Site managers
What you'll learn
What is NHBC Buildmark
How to provide customer care after occupation, in relation to NHBC Buildmark
Customer Satisfaction (HBF Survey results)
A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years
A look into the warranty cover provided in years three-10 of Buildmark
How NHBC Standards are used in relation to Buildmark
Benefits to you
Improve customer service for your home buyers
Feel more confident talking about the NHBC Buildmark warranty
Course Pricing
COURSE TYPE
PRICE
MAX ATTENDEES
In-company
£1,200
16
Open
£150
16
Prices are exclusive of VAT
Interested? Enquire and book today
For industry insights, trends, current training and future webinars connect with us on LinkedIn - NHBC Training Academy Group.
If you would like to discuss your needs in more detail, please email training@nhbc.co.uk or call 01908 746380.
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Excellent course and very well presented. Would recommend.
The trainer presented well and kept everyone interested. Good input and participation throughout.
I thought the course was well executed and had all the information you wanted.
Very enjoyable and informative. Trainer delivered at a good pace.
Good overview and good to have the case study practice to make it relevant and open discussions.