Claims Manual

for builders and developers registered with NHBC

Our Claims Manual is an online resource where you can:

  • find out more about NHBC and how our Claims team works
  • read about our different warranty and insurance products
  • see how the NHBC Rules relate to resolutions and claims
  • understand the resolution and claims processes
  • understand more about your responsibilities to homeowners
  • access guidance notes for you and for homeowners on key issues

It’s free for registered builders and developers to access. Simply complete the online registration form and we'll send you a link.


Guidance notes

New guidance notes are available on the Claims Manual now!

We’re delighted to let you know that our new guidance notes about floors and ceilings, gardens and heating are now available on the online Claims Manual.

We put them together following feedback from builders that they’d appreciate additional advice on these areas of common issues.

These new booklets are ideal for customer service staff who deal with post occupation issues and offer practical advice on what investigations and actions you may need to take.

The new guides are available to download from the Claims Manual so register now:


Register for the Claims Manual

We welcome your feedback

The Claims Manual is part of our 'Bridge the gap' initiative where we’re proactively putting additional support in place to help our registered builders deal with homeowner issues and claims. We’ve had some great feedback already on 'Bridge the gap' and if you have any thoughts about the work we’re doing, please let us know by emailing We’d love to hear from you.