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NHBC Customer Experience Awards

What are the NHBC Customer Experience Awards?

We are delighted to announce the launch of the NHBC Customer Experience Awards. Running for the first time, these awards celebrate talented teams and individuals who deliver outstanding customer service in new homes after occupation, delivering the highest standards in customer care on behalf of their/your company.

Invitation to enter

Your customer experience teams can be nominated in two award categories, one for the team and an individual award category.

Builder Division Customer Care team of the year

Customer Care individual of the year

How the Customer Experience Awards work

  • NHBC will review the National New Homes survey results in the spring.
  • All teams and individuals that meet the judging criteria will be invited to submit a case study outlining your customer experience initiatives.
  • The case studies will be judged by an independent panel of experts from the house-building and customer services arena.
  • Finalists will be invited to attend one of three regional UK finals. (to be held early June in London, Manchester and Bristol).

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Stage 1

National New Homes survey results reviewed (25 February)

Stage 2

Teams and individuals informed if through to the next stage (15 March)

Stage 3

Invitation to submit a case study supporting customer service initiatives

Stage 4

Case Studies to be submitted to NHBC (by 30 April)

Stage 5

Judging panel to assess all case study entries to shortlist finalists (by 24 May)

Entry Criteria

Download PDF button (this will link to the PDF entry criteria info)


Download PDF button (links to judges profiles pages)

Our independent judging panel are representatives from the house-building and customer services sectors.

Coming Soon

Contact Us

If you have any queries about the awards please email us at CEAwards@nhbc.co.uk


Winners announcement page / section not required until June (after the third final – 12 June)

Terms and Conditions

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