What are the NHBC Customer Experience Awards?
We are delighted to announce the launch of the NHBC Customer Experience Awards. Running for the first time, these awards celebrate talented teams and individuals who deliver outstanding customer service in new homes after occupation, delivering the highest standards in customer care on behalf of their/your company.
Invitation to enter
Your customer experience teams can be nominated in two award categories, one for the team and an individual award category.
Builder Division Customer Care team of the year
Customer Care individual of the year
How the Customer Experience Awards work
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National New Homes survey results reviewed (25 February)
Teams and individuals informed if through to the next stage (15 March)
Invitation to submit a case study supporting customer service initiatives
Case Studies to be submitted to NHBC (by 30 April)
Judging panel to assess all case study entries to shortlist finalists (by 24 May)
Download PDF button (this will link to the PDF entry criteria info)
Download PDF button (links to judges profiles pages)
Our independent judging panel are representatives from the house-building and customer services sectors.
If you have any queries about the awards please email us at CEAwards@nhbc.co.uk
Winners announcement page / section not required until June (after the third final – 12 June)
Terms and Conditions
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