Data Protection and Electronic Communications: NHBC Claims Online Privacy Statement

To enable NHBC to provide you with the Claims Online service, it is necessary for us to hold personal information (data) about you. NHBC includes its subsidiary companies (NHBC Building Control Services Ltd, NHBC Services Ltd, PRC Homes Ltd).

The data will comprise all information that you supply when registering your claim with us. This will include your:

• name and address
• telephone number(s)
• e-mail address

We use the data to provide a better service. This includes:

• processing online claims
• administering claims
• analysing our services
• sending you information by letter, or e-mail or contacting you by telephone
• staff-training

Data Protection Act - NHBC is the data controller for the purpose of the Act.

By making a claim you agree to your data being passed to others involved with your claim such as the original builder, or a consultant or remedial works contractor that we may employ in connection with your claim(s) and related claim(s). Other than disclosure provided for in this statement, we will not pass any data about you to any other party without your permission unless we are required to do so by law.

We will take all reasonable care to keep your data secure and prevent unauthorised access to it.

NHBC Claims Online uses "cookies" (small files). When you visit our website a "cookie" is placed on your computer. This helps your use of our website. You can erase or block these cookies by altering the settings on your browser.