What is covered?
Our aim is to provide impartial, professional and timely claims handling, dispute resolution and repair management services.
The questions and answers below are for guidance only, and the cover provided may vary depending upon the age of your property. Please read your NHBC Buildmark documents for precise details of the cover on your home.
How do I get a duplicate policy document ?
My property is less than two years old. What should I do if I discover a defect or damage ?
My property is more than two years old. What does my policy cover ?
How do I make a claim and what happens next ?
What is the minimum claim value ?
If you think that you may have a claim, the simplest way to register this with us is via Claims Online.
If your question has not been answered here, the easiest way to contact us with a query is by email to claimscc@nhbc.co.uk, quoting your name, address and NHBC Buildmark policy number.
Alternatively you can call us on 0870 241 4329, Monday to Friday 08.30 - 17.30.
Please note due to adverse weather conditions in some parts of the UK, we may take longer than usual to answer your call.
