How do I make a claim and what happens next ?
If you think you may have a claim, the simplest way to register this with us is via Claims Online. You will need your full name, address, postcode, NHBC Buildmark policy number and certificate date.
- If you have a dispute with your builder over items reported to them in the first two years, we'll then provide you with information on how we can help you resolve the dispute.
Normally, in the first instance we will write to the builder and request that, within a set timescale, they either complete any outstanding works or advise us if there is a dispute over the works that are required.
If there is a dispute over the works required, we will usually then arrange for a Claims Investigator to visit your property and meet with you and the builder to try to resolve the dispute. If agreement cannot be reached, then the Investigator will recommend what action, if any, we require of the builder.
We will issue a report which, if appropriate, will require the builder to carry out work or actions within a set timescale. If he fails to carry out our recommendations, despite being given reasonable access, then we will take further steps to ensure that they are implemented.
- If you are reporting an insurance claim in years three to ten, we will advise you whether we consider that you may have a valid claim, and if so, we will normally then arrange for a Claims Investigator to visit your property
Following the investigation we will then inform you whether your claim is valid and for valid claims, we will normally place a works order with a contractor to carry out repairs
