Homeowners

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Protecting new homeowners, whatever the market.

5.Happy family b  Because NHBC is regulated by the Financial Services Authority (FSA), and our insurance reserves exceed £1.4 billion, you can rely on our financial strength and the protection afforded by our new home warranty (called 'Buildmark'), whatever economic conditions prevail.

Our strength is underpinned by 70+ years experience in setting construction standards for new homes, and further demonstrated by the 1.7 million homes currently protected, with cover provided on around 80% of all new homes built in the UK.

You also have the reassurance that:

  • NHBC Inspectors inspect all new homes at key stages of construction, 
  • we provide a free dispute resolution service between the homeowner and the builder, should it be needed
  • our claims teams are professional and impartial
  • all contact with NHBC is managed in accordance with our strict Customer and Claims Charters. 

Homeowner questions and answers