What happens to your feedback?
We operate this National New Homes Survey to gather anonymous feedback from the buyers or occupants of new homes. The results are shared with house-builders and the wider industry to help raise standards in all aspects of the building and marketing of new homes.
For larger builders who are members of the Home Builders Federation, the results of this survey determine their annual HBF star rating, so your feedback really does matter to them. Have a look at the 2019 results here.
In Scotland, the results of the survey are given to Homes for Scotland, the trade body that represents homebuilders in Scotland. We also provide overall customer satisfaction results to the Consumer Code for Home Builders as part of its monitoring programme. So, when you get your questionnaire by post, email or text, please complete it as soon as possible to make sure you have your say!