Protecting new homeowners, whatever the market.

As the leading independent warranty provider for new and newly converted homes in the UK for over 70 years, NHBC provides valuable consumer protection to new homeowners. During these 70 years we have supported homeowners through periods of growth, stability and recession. Throughout economic highs and lows, homeowners can continually rely on the protection offered by our warranty.

Protecting homeowners:

Homeowner questions and answers.

Regulated by the FSA we provide reassurance by:

• protecting homeowners if builders face financial difficulty 
• setting and raising construction standards for new homes to protect homeowners
• using over 20 years experience as an Approved Inspector to minimise defects 
• providing the most comprehensive tailored 10 year warranty products underpinned by:
  • our impartial, experienced and professional claims teams
  • our Customer Charter
  • our free Resolution Service which aims to resolve any disputes between the homeowner and the builder
• asking homeowners for their feedback through our wide-ranging consumer satisfaction surveys, and focussing on consumer issues through our Consumer Committee
• recognising excellence through our valued and sought-after 'Pride in the Job' industry awards, which have been running for nearly 30 years
• leading and shaping the industry, both in the UK and internationally, on new areas such as climate change and energy efficiency.

We will continue to safeguard new homeowners by working to maintain these important standards. Regardless of market conditions, homeowners can continue to rely on the consumer protection offered by NHBC.