Raising standards to protect homeowners
Audit of inspection records
Information for Housing Associations
We are currently addressing an issue regarding incomplete data in some of our historical inspection records.
We have found that our electronic inspection records relating to a very small proportion of homes are incomplete. As a result we cannot, in a very low percentage of cases, confirm that items of work reported to builders during inspection were addressed, although they do confirm that the items were reported to the builder and recorded on site during construction. Some of these items are potentially safety related and we therefore feel that it is important to undertake an exercise to bring our electronic records for these items up to date.
This issue applies to only approximately 0.3% of all items reported and only 5% of builders on our Register.
We are confident that in the majority of these cases the builders will have fulfilled their obligations and completed the work as required and the positive feedback we have received to date confirms this view. Every builder concerned has been asked to provide verification that items notified were attended to as required.
If for any reason the builders' records cannot confirm this, then it may be necessary to carry out an inspection to establish that the item was addressed. The vast majority of housing associations are unaffected by this issue. However, in the unlikely event that access is required to one of your properties, either the builder or NHBC will be in contact with you.
In the meantime, if you have any concerns, please call our Contact Team on 0800 612 7034
07 Sept 2011