About NHBC


Cookies used on NHBC sites

Like many websites, this website uses a technology called 'cookies', which are small computer files that are placed in your computer's memory by the computer that provides or 'hosts' the website. Cookies are used to track data such as the total number of visits to the website. We use this information, which remains in aggregate form, to understand how our visitors use this website, so that we may improve the services we offer.

They help us to improve our site and to deliver a better service. Some of the cookies we use are essential for the site to operate.

NHBC does not use 'cookies' to collect personal identity information about you.

You have the ability to accept or decline cookies. Most internet browser software (such as Microsoft 'Internet Explorer') automatically accepts cookies, but you can usually modify your browser software setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your internet browser's instructions or help screen to learn more about these functions.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


Cookie name


Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Website Optimiser


From time to time we run tests on our site to ensure that the site is working in an optimised way, and for the intended purpose.  These cookies are present when you view a page which runs such a test, to remember the way that the page is presented to you so that on return the page will look the same again. 

Home User Guide (HUG)


If you use an NHBC HUG (hug.nhbc.co.uk) this cookie is necessary and enables you to login and use your Home User Guide.

Online Shop


These cookies enable your login to our online systems.

Deleted when you close the browser

Online response forms using the  nhbcnews domain


Nhbcnews.co.uk also belongs to NHBC.  These allow the response and feedback  forms to function.
Deleted when you close the browser

Email tracking cookie


This cookie is set if you visit our website from a link in an email that we may send you.  We use this information to test and optimise our email campaigns to be more useful for our customers
Deleted after 3 months

View once page cssreports-news,
We use cookies like this occasionally when we want to show you a specific message once only.  Once you have seen that message - a cookie is placed on your computer so that you do not see it again.

The above list correct as of 1 June 2013

Blocking cookies

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site.

Further information

More information about cookies in general can be found on the following website:

The UK Information Commissioner's office have produced the following page of guidance: