News and Events


General advice on issues raised

These are issues which we are regularly contacted about and we provide the following general advice:


New homes are built to high standards of energy efficiency. Unlike old homes they are much less draughty and usually have lower heating bills. However, this also means that they have to be heated and ventilated in a controlled way, for example by using the extractor fans that are provided in bathrooms and kitchens. In addition it is not unusual for condensation to occur in the early stages of occupation, as a result of extra moisture being generated by the gradual drying out of the home.

Advice and guidance on how to avoid condensation and prevent its effects, including mould growth, can be found in our leaflets 'PDFs' and 'PDFs' and on page 6 of our 'Guide to your new home.' In most cases condensation is not due to a building defect and following these simple suggestions should solve the problem.  If you have taken the measures described and the problems persist, please contact us for further advice.

Mould treatment

If condensation causes mould to grow in your home, the mould should be treated as soon as you notice it to avoid it spreading and causing more damage to your home.  Information on this can be found in our guidance booklet 'Condensation in homes.'

Cracks in new homes

Cracking to properties can occur due to a number of reasons; including initial shrinkage and the drying out of materials in the home.  This type of cracking is common in very new homes, which will have absorbed moisture during construction.  As the home is lived in and heated, timber and other materials will shrink and this can cause cracks.  Such cracks are not structurally significant and advice on how to minimise this type of cracking can be found on page 6 of our 'Guide to your new home'.  Cracking due to ground movement is rare, but if you have any concerns about cracking that has occurred to your home, please contact us for further advice.