Protection and rights for the purchasers of new homes
The Consumer Code for Home Builders (the Code) is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.
All home builders registered with NHBC, and the other home warranty bodies who support the scheme, agree to comply with the Code requirements. The Code benefits both home builders and buyers by aiming to improve on the already high levels of customer satisfaction and therefore enhancing the reputation of the industry.
Following extensive consultation, a revised and updated Consumer Code for Home Builders came into effect for all reservations signed on or after 1 April 2017.
The revisions introduce changes both to the Code Scheme and the good practice Guidance for Home Builders. You can find a summary of the key changes on the Code’s website here.
The new Code Scheme and the good practice Guidance for Home Builders are also available to download, free of charge here.
There will be a three-month implementation period until 30 June 2017 to allow home builders and their agents to get used to the new Code and its requirements. Any complaints which progress to the Code’s Independent Dispute Resolution for reservations taken before 1 July 2017 will be assessed against the Third Edition of the Code.
Part of the updated Code requirements are to improve the awareness of the Code and will require the Code logo to be prominently displayed in your and your agents’ sales offices and in any sales brochures.
We’ve produced an updated Why buy this home brochure for your show homes and sales offices. This free A4 brochure provides details of NHBC's 10-year Buildmark cover and includes a copy of the Code's requirements.
To help you comply with the new Code, updated, free, online training, supported by both the Home Builders Federation and Homes for Scotland is available and provides one hour of CPD. The training marries the importance of complying with the Code Requirements and the Consumer Protection Regulations.