News and Events


NHBC freezes fees to support house-building industry

NHBC has announced that it is freezing fees on all its key services in a move aimed at supporting Britain's house-building industry.

The UK's leading consumer protection body for the home-building industry will be holding fees at their current levels until at least 31 March 2014. The freeze applies to all key services including warranty products, building control services and registration fees.

NHBC has also axed its resolution charge of £350 for each visit following a significant drop in requests to resolve disputes between builders and homeowners. It will cease to charge for resolutions backdated to 1 January 2013 and will offer refunds for any charges made since then.

New figures produced by NHBC show the number of disputes investigated by the organisation has dropped by around 60 per cent from a peak of nearly 8,500 in 2008 to under 3,500 in 2012.

NHBC is also launching a number of new initiatives and free services - such as free NHBC flags and site boards for all new sites, a new online Home User Guide to upload information for home owners and improved customer satisfaction surveys.

NHBC is the UK's leading warranty provider and standard setting body for new homes. It is a not-for-profit organisation which works consistently to raise the construction standards of new homes.

Key measures announced by NHBC include:

  • Frozen fees - NHBC will be holding fees at current levels until at least 31 March 2014. This applies to warranty products, building control services and registration fees.
  • Free resolution service - NHBC is axing the charge of £350 for each resolution visit and backdating any charges to 1 January 2013.
  • Road and sewer bonds - This service will continue to be free. NHBC is also capping charges for bonds that are overdue for release at a reduced level of 3 per cent (from 4 per cent).

NHBC's Chief Executive Mike Quinton said: "In the four months since I joined NHBC, I have been meeting and listening to our customers and other industry representatives.

We want to do everything we can to support the industry so NHBC has decided to freeze prices across all its key products and services for at least a year. We will also be removing and reducing charges and launching new initiatives designed to save our customers time and money.

"I am pleased to see a slight upturn in the number of home registrations in recent weeks, which I hope could be the first sign of sustained recovery. However, I know that conditions remain challenging so it is important that we offer as much help as we can at this time."

News Date: 13/02/13