News and Events

VertDivider

Consumers hand out top marks to home-building industry

Outstanding satisfaction levels as industry continues to drive improvements in customer service standards.

More than nine out of ten home buyers are satisfied with the overall quality of their new homes, according to new figures released by Britain's home building industry.

The results of the home building industry's eighth customer satisfaction survey, carried out by the Home Builders Federation and NHBC, reveal another year-on-year increase in customer satisfaction to a level that matches or exceeds those in almost any other industry or sector.

The independently verified survey of 29,330 new home buyers reveals that an overwhelming 91 per cent are very or fairly satisfied with the quality of their new home and the same number would recommend their builder to a friend.

The results were announced this week at an industry-hosted event with Housing Minister Mark Prisk in Westminster.

Click here for full results

News Date: 11/03/13