Data Protection and Electronic Communications: NHBC Corporate Website Privacy Statement
Introduction
1. The National House-Building Council (NHBC) respects the privacy of visitors to its web sites and is committed to the protection of their personal information. This privacy statement applies to the NHBC website www.nhbc.co.uk ('Website'), and explains the data collection and use practices of this Website.
2. By accessing and using this Website you agree and consent to the collection, use and disclosure of information as outlined in this Privacy Policy.
3. Separate policies apply to other web-sites to which you may be linked and a separate policy applies to NHBC's 'Claims Online' service. Personal
Information
4. NHBC only collects personal identity information (i.e. information from which you can be identified, such as name, address, telephone number or e-mail address) through this Website, when it is voluntarily submitted by you, for instance when you submit a CV or a request for further information. This information is only used for the specific purpose for which it is submitted.
Use of IP Addresses
5. An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's computer network. Your computer is identified to the computer that provides or 'hosts' the Website, by the IP address assigned to it during your session on the Internet. NHBC and/or third party companies acting on behalf of NHBC, may collect IP addresses for the purposes of systems administration and to audit the use of the Website.
6. We do not link a user's IP address to personally identify information of that user, which means each user's session will be logged, but the user remains anonymous to us.
Use of Cookies
7. This Website uses a technology called 'cookies', which are small computer files that are placed in your computer's memory by the computer that provides or 'hosts' the Website. Cookies are use to track data such as the total number of visits to the Website. We use this information, which remains in aggregate form, to understand how our visitors use this Website, so that we may improve the services we offer.
8. NHBC does not use 'cookies' to collect personal identity information about you.
9. You have the ability to accept or decline cookies. Most internet browser software (such as Microsoft 'internet explorer) automatically accepts cookies, but you can usually modify your browser software setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your Internet Browser¿s instructions or help screen to learn more about these functions.
Links to Other sites
10. This Website may provide links to other NHBC and third party web sites as a service to our users. The privacy statement described here does not apply to those sites. Please ensure you check the legal and privacy statement posted on each site you link to.
Changes
11. We may occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect. Your continued use of the Website constitutes your agreement to the privacy statement and any updates.
Data Protection and Electronic Communications: NHBC Claims Online Privacy Statement
To enable NHBC to provide you with the Claims Online service, it is necessary for us to hold personal information (data) about you. NHBC includes its subsidiary companies (NHBC Building Control Services Ltd, NHBC Services Ltd, PRC Homes Ltd).
The data will comprise all information that you supply when registering your claim with us. This will include your:
- name and address
- telephone number(s)
- e-mail address
We use the data to provide a better service. This includes:
- processing online claims
- administering claims
- analysing our services
- sending you information by letter, or e-mail or contacting you by telephone
- staff-training
Data Protection Act - NHBC is the data controller for the purpose of the Act.
By making a claim you agree to your data being passed to others involved with your claim such as the original builder, or a consultant or remedial works contractor that we may employ in connection with your claim(s) and related claim(s). Other than disclosure provided for in this statement, we will not pass any data about you to any other party without your permission unless we are required to do so by law.
We will take all reasonable care to keep your data secure and prevent unauthorised access to it.
This privacy policy only covers the Claims Online service within this website, www.nhbc.co.uk. Other links within this site to other websites are not covered by this policy.
Telephone calls to NHBC are recorded for training and monitoring purposes.
