NHBC Home User Guide

About HUG

A welcome HUG for your customers

NHBC Home User Guide (also known as HUG) is an added-value service that's provided free with every new plot you register with us for Buildmark cover. Available to the homeowner from plot reservation, it's an online tool that's pre-loaded with information about our Buildmark warranty cover as well as lots of useful guidance about moving into a brand new home.

You can enhance HUG by adding information specific to your development and the individual plot. Many of our builder customers are now successfully using HUG to replace their traditional handover packs.

Your customers will love HUG. It provides one place where they can securely access and store all the information they need about their new home. The beautifully presented information shows how much you value them. It makes moving into a new home an exceptional experience that will be remembered for years to come!

A welcome HUG for your customers

Reasons why your customers will love HUG:

  • Keeping in touch with you

    Details of your company after-sales service and contact details are provided.

  • Home warranty and insurance information

    Full details of the 10 year NHBC Buildmark warranty are included as well as contact details for our Customer Services team.

  • Guidance on buying and moving into a new build home

    HUG is pre-loaded with lots of useful information about the process of buying a new home and what to expect when moving into a new build. It aims to answer many of the questions that your buyers may have so you don't have to!

  • Floor plans and details of materials used

    You can personalise HUG for your buyers by adding floor plans and photos/images related to each plot (or we can do this for you). You can also add details of the materials used in the construction and finish of each home to help your buyers when they're planning home improvements in the future.

  • User manuals all in one place

    Add all the user manuals for the boiler and other fitted appliances into HUG and you'll be saving your buyers the future hassle of hunting high and low for the paper versions! Your buyers can also upload manuals for any additional equipment they buy.

  • Regular reminders

    HUG can be programmed to send periodic reminders for things like servicing the boiler or watering-in new turf. Your buyers can also input their own key dates such as when their building and contents policies are up for renewal.

Example screenshots

Click on a thumbnail to see example screens.

Home Screen

Property Details

Help and advice

Manuals

Whichever HUG you choose, you're in complete control

You can manage HUG yourself for free or we can do some or all of it for you.

  Service Level
Flexibility to manage HUGs the way you choose... Self
Service
Bronze Silver Gold
Unlimited use of the HUG Admin Portal for your team to add your own content tick tick tick tick
Initial HUG Admin portal training for your team and ongoing support from NHBC tick tick tick tick
You approve your customer's HUGs then simply add their email to invite tick tick tick tick
Fast batch-upload of data using NHBC's pre-defined template   tick tick tick
NHBC uploads data & files for you (provided in your own format)     tick tick
NHBC creates HUG content for you using material from your website, brochures etc       tick
 
Price Free From
£25 per file^
From
£5 per plot^
From
£10 per plot^
 
Printed HUGs, CDs etc. - variety of styles/formats available From £2.50 per plot (plus p&p)
Flexibility to manage HUGs the way you choose...

Unlimited use of the HUG Admin Portal for your team to add your own content

Service Level

Self Service

Bronze

Silver

Gold

Initial HUG Admin portal training for your team and ongoing support from NHBC

Service Level

Self Service

Bronze

Silver

Gold

You approve your customer's HUGs then simply add their email to invite

Service Level

Self Service

Bronze

Silver

Gold

Fast batch-upload of data using NHBC's pre-defined template

Service Level

Self Service

Bronze

Silver

Gold

NHBC uploads data & files for you (provided in your own format)

Service Level

Self Service

Bronze

Silver

Gold

NHBC creates HUG content for you using material from your website, brochures etc

Service Level

Self Service

Bronze

Silver

Gold

Price

Service Level

Self Service
Free

Bronze
From £25 per file^

Silver
From £5 per plot^

Gold
From £10 per plot^

Printed HUGs, CDs etc. - variety of styles/formats available

Service Level

Self Service
From £2.50 per plot (plus p&p)

Bronze
From £2.50 per plot (plus p&p)^

Silver
From £2.50 per plot (plus p&p)^

Gold
From £2.50 per plot (plus p&p)^

All prices exclude VAT.

^ Fees shown are indicative - we will charge by the hour so you only pay for what you need - contact us to discuss your requirements. Minimum order fee of £200 applies.