HUG bolstered with modern home
technology guides

Research from the NHBC Foundation has shown that on average new homes in the UK are twice as energy efficient as improved Victorian equivalents.

For homeowners, this means that their homes have a far lower ongoing environmental impact than their predecessors and are significantly cheaper to run.

To keep modern ventilation, heating and energy systems working efficiently and providing the most benefit for the house, homeowners sometimes need a simple explanation about what the technology does, how it works, what they can do to keep it working efficiently and how often they should contact an expert to keep it running at its best. This can be daunting, particularly when faced with unfamiliar technology and sometimes baffling instruction manuals that assume a basic level of knowledge.

To make sure that homeowners have the information they need in a format that they can use, the NHBC Foundation has published Home Comforts; Guidance on using ventilation, heating and renewable energy systems, a practical, easy-to-understand guide to the operation and maintenance of ventilation systems, solar energy systems, heat pumps and heating controls. The guidance explains in simple, plain-English terms what each system does, how it works, what the main benefits are and the steps that a homeowner can take to make sure that their technology runs smoothly.

Using HUG to make it easy to find

The information contained in the report has been incorporated in NHBC HUG. With the addition of the Home Comforts guide, HUG now contains information about Buildmark warranty and insurance, furnishings and white goods, and a full suite of information about keeping the house in the best possible condition. Information like this can make people’s lives easier on a day to day basis, reduce the risk of incurring costly repair bills and have an influence on how easy it is to sell the home if they decide to move on.

Homeowners can also set up alerts for themselves in HUG so they can receive an automatic email reminder when they need to carry out maintenance on their home, such as a three-monthly check on the filters on a mechanical ventilation with heat recovery system or a prompt to get a qualified specialist in to carry out a five-year service on their solar panels.


Toby Phillips, NHBC Operations Manager

"Adding these guides to HUG will help builders explain the benefits of the technology that’s increasingly being integrated into new homes. By offering homeowners a free, secure online HUG, builders are able to offer information in a way that homeowners want it.

Using the HUG system delivers a fully integrated, flexible homeowner-ready system at a fraction of the cost that would be incurred by developing a similar system in-house. HUG is saving time and helping make sure that customer service is consistent and exceptional.”

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For more information about NHBC HUG, please call us between 08:30 - 17:30 Monday to Friday on 01908 746 103 and one of our experts will be happy to help you

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