Information, Advice and Guidance (IAG) Statement of service

Our IAG service

Our service enables individuals or employers to access guidance on how to develop their own or their employee's skills and knowledge.  It also provides information on developing new skills and on the 'qualifying the workforce' initiative.

What we offer

All our managers are consultants and assess candidates as well as managing their respective areas and staff.

All NHBC trainers/assessors have extensive construction backgrounds and qualifications.   Most also have an educational background. This enables them to source and provide guidance on the correct qualifications or training programmes for individuals or employers.

Over 140 years of combined experience in the NVQ and training field enables NHBC Training Services to adapt, bespoke and deliver the course you want to provide development for today's workforce.

What can you expect from NHBC Training Services?

What do we expect from you?

Equal Opportunities

NHBC Training Services welcomes enquiries from all individuals regardless of age, ethnic origin, disability, gender, marital status, background or religion.

NHBC Training Services is committed to offering equality of opportunity to all, regardless of age, ethnic origin, disability, gender, marital status, background or religion.

NHBC Training Services will be happy to discuss the best way of helping you, should you or your employees have a disability, or have problems accessing and using our services.


To provide you with the best possible service, NHBC Training Services will keep a record of your details and contact made with us.

This record can only be accessed by NHBC staff and Awarding Bodies who require it for the purposes of assessment, verification and training.

Data Protection

NHBC Training Services complies with the requirements of the Data Protection Act 1998.

Feedback, Comments and Complaints

NHBC Training Services wishes to continually improve its service and address our clients needs, we therefore value your comments and suggestions.

NHBC Training Services hopes you have had a positive experience of our IAG service. If you have not we will investigate and deal with any difficulties you experienced.

NHBC Training Services has an established complaints procedure which specifies how complaints should be handled and where unresolved issues can be directed.

All complaints received by NHBC Training Services will be treated in confidence and resolved quickly and fairly in accordance with the above complaints procedure.

How to contact us

Appointments can be made by telephone, fax or email.

Tel: 0344 633 1000 and ask for "Training"
Fax: 01908 747255
Email: or
NHBC Training Services
NHBC House
Davy Avenue
Milton Keynes


Alternatively you can write to:

Book a course

For enrolments, bookings or queries Contact us

Case Studies