Gain a good understanding of the NHBC Buildmark warranty on this one day training course so that you can provide effective after-sales service regarding your customers warranty.
We will provide a particular focus on the builder responsibilities in the first two years. There is also an outline of the covered provided in years three to 10 of the warranty, as well as an overview of NHBC, and up-to-date feedback from our customer satisfaction survey.
Customer service employees
Construction contracts managers
What is NHBC Buildmark
How to provide customer care after occupation, in relation to NHBC Buildmark
Customer Satisfaction (HBF Survey results)
A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years
A look into the warranty cover provided in years three-10 of Buildmark
How NHBC Standards are used in relation to Buildmark
Improve customer service for your home buyers
Feel more confident talking about the NHBC Buildmark warranty
Prices are exclusive of VAT
For industry insights, trends, current training and future webinars connect with us on LinkedIn - NHBC Training Academy Group.
For enquiries please click the link below or call Vicky Brown, Operations Training Co-ordinator, on 01908 746380
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