After-sales service and the NHBC warranty

Gain a good understanding of the NHBC Buildmark warranty on this one day training course so that you can provide effective after-sales service regarding your customers warranty.

BESPOKE

OPEN

IN-COMPANY

 

We will provide a particular focus on the builder responsibilities in the first two years. There is also an outline of the covered provided in years three to 10 of the warranty, as well as an overview of NHBC, and up-to-date feedback from our customer satisfaction survey.

Who should attend

Customer service employees

Sales teams

Construction contracts managers

Site managers

What you'll learn

What is NHBC Buildmark

How to provide customer care after occupation, in relation to NHBC Buildmark

Customer Satisfaction (HBF Survey results)

A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years

A look into the warranty cover provided in years three-10 of Buildmark

How NHBC Standards are used in relation to Buildmark

Benefits to you

Improve customer service for your home buyers

Feel more confident talking about the NHBC Buildmark warranty

Course Pricing

COURSE TYPE

STANDARD PRICE

NHBC REGISTERED

MAX ATTENDEES

In-company

£1,300

£1,100

16

Open

£190

£150

16

Prices are exclusive of VAT

Interested? Enquire and book today

For industry insights, trends, current training and future webinars connect with us on LinkedIn - NHBC Training Academy Group.
For enquiries please click the link below or call Vicky Brown, Operations Training Co-ordinator, on 01908 746380

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