Warranties and cover

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Making a claim

If you discover a problem with commercial premises in a development, the action you should take depends on how old the premises are.

Problem during the first 2 years

In the first 2 years of the Buildmark Connect policy, your contractor is responsible for putting right any defects covered by the policy.  You should contact them in the first instance.

Problem in years 3 to 10

During years 3 to 10, we provide you with insurance cover against the cost of putting right damage to the premises which has resulted from building defects (usually limited to structural and/or weather-proofing parts).

If you have a problem, call us on 0800 035 6422 and ask for 'Claims', or complete our online new claim form.

Our complaints procedure

Our commitment is to provide a claims handling service that is effective, professional, courteous and prompt to help you provide the best possible service to your tenants.

If you are not satisfied with the way we have handled your claim, we have a full complaints procedure set out in our Claims Charter.  We will take your complaint seriously and ensure that there is an independent review.

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Contact us

0344 633 1000
Open: Mon - Fri   08:30 – 17:30


For general enquiries or to discuss a guide price: Ask for ‘Customer Services’,
email us or write to us


To discuss a claim: Ask for ’Claims’,
email us or write to us

Making a claim?

If there is a problem with a home or
home(s) and you need to let us knowClaims Online