Buildmark Connect - frequently asked questions

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Why should we choose Buildmark Connect?

Buildmark Connect is specifically designed for mixed use developments in the affordable housing sector. In conjunction with Buildmark Choice, it further helps to mitigate the development risk and the exposure to long term maintenance costs by ensuring that all elements of a mixed use scheme are covered against defects and damage.

By providing cover for premises owners, it makes the commercial elements of a mixed development more marketable.

What is and what is not covered by Buildmark Connect?

Buildmark Connect will cover the owner of non-residential premises for 10 years. It provides:

  • Cover for the first 2 years after completion if your contractor can't meet their obligations to repair defects or damage 
  • Cover for damage to certain parts of the premises in years 3 to 10
  • Cover for pre-existing contamination of the land on which the premises are built

Buildmark Connect does not cover general wear and tear, condensation, normal shrinkage, cosmetic damage or damage arising from failure to maintain the property or resulting from alterations to the premises.

Full details of what is covered are in the Buildmark Connect policy document.

What types of project are covered by Buildmark Connect?

Buildmark Connect is available for the commercial or industrial premises that are part of a mixed use development.  For example, a development comprising residential flats plus retail outlets, surgeries or workshops.

How is the cost of Buildmark Connect calculated?
The cost depends on a combination of your contractor's premium rating with NHBC and the build cost of the premises.
Who can apply for Buildmark Connect?
Buildmark Connect is available to all NHBC registered builders and/or developers who are planning to build or convert commercial or industrial premises as part of a mixed use scheme.
When does Buildmark Connect cover start and when does it end?

Cover starts on the date of the Buildmark Connect insurance certificate - usually the date of legal completion or the date that we agree that the premises substantially comply with NHBC Standards.

Buildmark Connect cover then ends 10 years after the date on the Buildmark Connect insurance certificate.

Can cover be transferred to subsequent owners?

As and when the premises are sold or the lease assigned, the balance of cover will automatically transfer to the new owner/lessee.

N.B. Lessees are covered by the policy if their lease makes them legally responsible for the work covered by the policy.

How do we find out more and apply for Buildmark Connect?
If you wish to discuss the suitability of Buildmark Connect for your mixed use scheme in more detail, please call us on 0844 633 1000 and ask for 'Customer Services'.
What are the NHBC Standards?
To offer Buildmark Choice cover, your contractor is required to build in accordance with the NHBC Standards which provide a benchmark for acceptable levels of design, material specification and workmanship for newly-built homes registered with NHBC.

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0344 633 1000
Open: Mon - Fri   08:30 – 17:30

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To discuss a claim: Ask for ’Claims’,
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