Your Buildmark policy Your Buildmark policy

Can’t find your Buildmark documents?

Don't worry, it's easy to get duplicates

Your policy booklet

If you have your policy number to hand, you can easily download the policy booklet that applies to your home. You’ll just need the first two letters of your Buildmark policy number which you’ll find on your Buildmark insurance certificate.

If you have an NHBC HUG you can easily access your policy booklet and your insurance certificate. Log in if you already have a HUG or sign up, if you’d like to get one.

Please note: If your policy starts with AB, AJ, AE or XA you need to contact us to request a copy of your policy. Please contact us.

Can't find your insurance certificate?

Our Customer Services team can issue a duplicate for you. Please email cssupport@nhbc.co.uk quoting your name, address and postcode or contact us.

NHBC Home User Guide

NHBC HUG is a secure online portal that has all the information about your 10 year NHBC Buildmark warranty and insurance policy as well as lots of useful guidance about moving into and living in your brand new home.