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Consumer Code for Home Builders

Protection and rights for the purchasers of new homes

Consumer Code for Home Builders

The Consumer Code for Home Builders (the Code) is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

All home builders registered with NHBC, and the other home warranty bodies who support the scheme, agree to comply with the Code requirements. The Code benefits both home builders and buyers by aiming to improve on the already high levels of customer satisfaction and therefore enhancing the reputation of the industry.


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Compliance with the Consumer Code during COVID-19

Code approved by Chartered Trading Standards Institute

The Consumer Code is now a fully approved code sponsor after completing the CTSI Consumer Codes Approval Scheme (CCAS) process.

Home building is one of the largest industries ever covered by a CTSI approved Code, and has undergone particularly robust scrutiny as a result.

Being a CTSI code sponsor gives home buyers added confidence that the Code is robust and meets the high expectations set by CTSI. In order to secure CTSI approval, the Code was independently examined by experienced auditors who were looking for evidence that the Code can influence and raise standards across its membership; monitor compliance and has appropriate measures to respond where non-compliance is found; that there is access to an independent dispute resolution scheme for any complaints raised with a member that isn’t resolved; and that the Code can keep pace with changing market and industry practices and expectations.

Latest Newsletter available to download

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Consumer Code Annual Report 2018-19

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Consumer Code Annual Report 2018-19

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Displaying the Code logo

Part of the updated Code requirements are to improve the awareness of the Code and will require the Code logo to be prominently displayed in your and your agents’ sales offices and in any sales brochures.

Branding Guidelines
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Helping at point of sale

The free “Welcome to NHBC warranty and insurance” brochure replaces "Why buy this home" and provides details of NHBC's 10-year Buildmark cover and includes a full copy of the Consumer Code in line with IDD (Insurance Distribution Directive) regulations.

View brochure
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Free, online training

To help you comply with the new Code, updated, free, online training, supported by both the Home Builders Federation and Homes for Scotland is available and provides one hour of CPD. The training marries the importance of complying with the Code Requirements and the Consumer Protection Regulations.

Access the training

Enquiries about the Code

Further information on the changes to the Code Scheme, or general Code matters, can be obtained from the Code Secretariat by emailing: consumercodesecretariat@gmail.com

To find out more about the Code visit: consumercode.co.uk