Code approved by Chartered Trading Standards Institute
The Consumer Code is now a fully approved code sponsor after completing the CTSI Consumer Codes Approval Scheme (CCAS) process.
Home building is one of the largest industries ever covered by a CTSI approved Code, and has undergone particularly robust scrutiny as a result.
Being a CTSI code sponsor gives home buyers added confidence that the Code is robust and meets the high expectations set by CTSI. In order to secure CTSI approval, the Code was independently examined by experienced auditors who were looking for evidence that the Code can influence and raise standards across its membership; monitor compliance and has appropriate measures to respond where non-compliance is found; that there is access to an independent dispute resolution scheme for any complaints raised with a member that isn’t resolved; and that the Code can keep pace with changing market and industry practices and expectations.