a woman reading her new home documents in her hallway

Duplicate policy documents and homeowner guidance

Don't worry, it's easy to get duplicates

Duplicate policy documents

If your policy booklet is missing and you have your policy number to hand, you can easily download a duplicate using the section below. You’ll just need the first two letters of your policy number which you will find on your Buildmark insurance certificate.

If your insurance certificate is missing or you just can't find your policy number, please email ccsupport@nhbc.co.uk quoting your name, address and postcode or contact us to request your duplicates.

Don't forget! If you have already signed up to the NHBC Home User Guide (HUG), then you can easily....
Either log in if you already have access to HUG (don't worry, we can reset your password if you've forgotten it)  or please click here to sign up, if you'd like to have easy and 'always there' access to your NHBC information.

Guidance for homeowners

If you know your policy number you can download your Policy document below. 'New build homes’ or ‘New build apartments’ to find your appropriate Policy document.

We also produce a number of guides for homeowners about some of the most common queries we receive, such as condensation and cracking in plaster. There's also guidance on how to make a claim and our Claims Charter that explains what you can expect from us when you make a claim. Please select ‘Homeowner guidance documents’ below.

Download the latest Insurance Product Information Document (IPID)

a couple sat together reading information from the NHBC Home User Guide on a tablet

NHBC (HUG) Home User Guide

NHBC HUG is a secure online portal that has all the information about your 10 year NHBC Buildmark warranty and insurance policy as well as lots of useful guidance about moving into and living in your brand new home.