Benefits of an NHBC HUG

Home warranty and insurance information

Full details of your 10 year NHBC Buildmark warranty and insurance policy are automatically included as well as contact details for our Customer Services team. We will also keep you updated about important news concerning your policy.

Guidance on buying and moving into a new build home

Your HUG has lots of useful information about the process of buying a new home and what to expect when moving into a newly built home. It also has a range of 'how to guides' such as how to bleed a radiator.

Moving into a new area?

Your HUG will have all the important information you need about the local area and can even help you find a local tradesman for any home improvements you want to make.

Store your user manuals all in one place

You can add user manuals for the boiler and other fitted appliances into HUG and any additional equipment you buy. No more rummaging in the kitchen drawer or searching for manuals or paperwork.

Set regular reminders

You can set up reminders for things like servicing the boiler or when your building and contents insurance policies are due for renewal.

Access your HUG where you want...when you want

You can access all the information in your HUG 24/7 from your PC, laptop, iPad or smart phone giving you the flexibility to watch 'how to' videos while you do the job at hand or view information/appliance manuals you may have uploaded when you need them.

It's your HUG

You can make your HUG your own by adding the information you need and want to keep. Simply upload documents, add details of materials used for home improvements as well as photos and images. It's up to you!

Keeping you up to date

When you activate your HUG, we will keep you up to date about any important news and key dates concerning your Buildmark warranty and insurance policy

Already using HUG?

If you have already registered and need to access your NHBC HUG then simply click the log in button below and enter your username and password. If you need help accessing your HUG then please email and one of our experts will be happy to help you. If you don't already have a HUG and would like one then please complete the 'Sign up' section above.