a woman reading her new home documents in her hallway

Getting information about your NHBC Buildmark cover

25 October 2018

Whether you are a first-time buyer, a growing family or downsizing, buying a brand new home is an exciting time in your life. However, there is also a lot to think about and take in.

Those buying a new home covered by NHBC Buildmark warranty and insurance should receive a copy of the new Welcome to NHBC warranty and insurance brochure from your builder at the point of reservation. The brochure explains what is covered by your 10 year NHBC Buildmark policy.

Buildmark is a joint agreement between your builder and NHBC to provide warranty and insurance on your newly built or newly converted home. Protection is provided to you, the purchaser, from exchange of contracts with deposit protection insurance.

This is followed by a two-year post-completion builder warranty, supported by an NHBC dispute resolution service and guarantee. After the initial two-year builder warranty period, NHBC provides an eight-year insurance policy (years three to 10) against damage to the home caused by the failure of your builder to build specific parts of the main structure to NHBC Technical Requirements. NHBC will pay the cost or carry out remedial works for issues covered by the policy if the cost exceeds the minimum claim value (MCV).

The brochure also includes a copy of the Consumer Code, informing you of your rights under the Consumer Code for Home Builders, and contains vital contact information, telling you who to contact and when in case of any problems.

Make sure you ask for your copy of Welcome to NHBC warranty and insurance when you reserve your new home.

Or you can have a look at the brochure here (click here to download the PDF version).