Our people and culture
Find out more about the team and what it is like to work at the NHBC
Putting people first
We have career opportunities across the UK (field, home and office based) and promote professional growth for everyone.
We recognise the valuable contribution that our colleagues make by benchmarking our salaries against the wider market to ensure our packages are attractive to current and future colleagues. We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We aim to support your personal and professional ambitions and we welcome people from all backgrounds.
Join us to make a difference.
Employee interviews - Find out what our employees have to say about working at the NHBC
A day in the life in Customer Services
Our values
By creating a dynamic, inclusive and collaborative culture, we empower and expect teams to deliver on our purpose of raising standards in house building, championing high quality and protecting homeowners. Our culture enables us to put homeowners at the heart of everything we do. At NHBC we know that how we do things is just as important as what we do. That’s why we have a set of values and behaviours that drive our culture ambition.
To lead the way in an ever-changing industry, we:
- focus on the future with an innovative, proactive and forward-looking mindset
- stay curious, trying new things, learning from our failures and seeking out fresh perspectives
- learn every day, finding new ways to expand our understanding and improve our performance
- embrace change, drawing on evidence and expertise to constantly update our approach.
To deliver excellent colleague, consumer and customer experiences, we:
- take accountability and encourage others to do the same
- value expertise and deliver quality
- focus on making a difference and creating positive outcomes for all
- celebrate diversity and recognise the individual expertise and experience that powers our teams.
To play our part raising standards and protecting homeowners, we:
- work as one team, connected by our purpose
- collaborate effectively, working alongside builders to put homeowners at the heart of everything we do
- communicate clearly, making it simple to share evidence and expertise across the organisation
- empower one another to take ownership, make decisions and show leadership.
To foster a vibrant community of colleagues, consumers and customers, we:
- do the right thing, bringing humanity and integrity to all of our work
- share openly, creating honest and transparent conversations
- show our passion for protecting homeowners, promoting better building and delivering business performance
- celebrate one another and create a supportive and inclusive workplace.
Employee recognition
We hold an annual NHBC STARs awards, which celebrates and recognises the top performers across the business who have acted as role models whilst delivering great results for our homeowners, housebuilders and people.
How we are run
We are a company limited by guarantee, with no shareholders. We are independent of government and the construction industry. Any profits that we generate are reinvested in the business to support our core purpose: to build confidence in the construction quality of new homes. We are run by our board of directors and governed by our council members.
NHBC Careers
Your new career starts here. Find out why you should build your career with us.
Rewards and wellbeing
NHBC colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.
Diversity at NHBC
Our Diversity Equity and Inclusion (DE&I) strategy is focused on providing a shared direction and commitment for the organisation to respect and value our diverse workforce and continue to build a more inclusive workplace.
