NHBC Home User Guide

A free, online service to impress your buyers and improve your customer journey

NHBC Home User Guide Screenshot

A welcome HUG for your customers

NHBC Home User Guide (also known as HUG) is an added-value service that's provided free with every new plot you register with us for Buildmark cover. Available to the homeowner from plot reservation, it's an online tool that's pre-loaded with information about our Buildmark warranty cover as well as lots of useful guidance about moving into a brand new home.

You can enhance HUG by adding information specific to your development and the individual plot. Many of our builder customers are now successfully using HUG to replace their traditional handover packs.


What does NHBC HUG do for you?

You're already working hard to make sure that your customers feel valued throughout the sales process. As a professional, well-designed online product, HUG impresses your new home buyers and helps you to maintain excellent service levels beyond plot reservation, through completion and beyond.

"NHBC HUG is fantastic compared to the paperwork we used to handover. The most useful part is that the guide is tailored to each individual person and their home, which should reduce customer queries in the future."

Dawn Homes (Scotland)


Already using HUG?

If you are already providing your customers with an NHBC HUG and need to access the NHBC HUG Administration Portal then click the log in button below and enter your username and password. If you need help with HUG on something that isn't covered in the Help section of the HUG Administration Portal then please contact us between 08:30 - 17:30 Monday to Friday on 01908 746103 and one of our experts will be happy to help you.


Need a hand building your HUGs?

If you would like us to add information to HUG for you, please complete our Managed Service Order Confirmation form.


Submission Complete

Thank you for completing our form. A member of our team will be in contact with you soon.

Sign up for HUG

If you'd like to sign up for HUG OR if you'd simply like to talk to one of our HUG team, please complete your details below and we'll get back to you.

We will not pass your data on to third parties. Nor will we use it for any other purpose than to contact you for the NHBC Home User Guide.

Case Studies

Many of our builder customers are making great use of NHBC HUG - read our case studies to find out how


Dawn Homes



Galliers Homes