Raising standards to protect homeowners
Introducing NHBC
NHBC's purpose is to raise house-building standards to protect homeowners. If you are buying or recently bought a brand new home, the chances are it will have 10-year warranty and insurance cover from NHBC.
The cover is split into two periods:
- Damage or defects to your home which occur during the first two years from the date of legal completion.
- Damage to specified parts of your home (essentially the structural elements), in years 3 to 10.
If you sell the home within the 10 year period, the balance of the cover can be transferred to the new owner.
Further information on NHBC's role and what we do.
Protecting homeowners whatever the market conditions
Because NHBC is regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), and our insurance reserves exceed £1.4 billion, you can rely on our financial strength and the protection afforded by our new home warranty (called 'Buildmark'), whatever economic conditions prevail.
More about protecting homeowners.
Raising standards.
NHBC Standards is a document that sets the benchmark for acceptable levels of design, material specification and workmanship for newly-built homes registered with NHBC.
Homeowner Satisfaction
Homeowner satisfaction is our priority.
NHBC has worked with the industry to develop a 'Consumer Code for Home Builders', which became effective on 1 April 2010 for all NHBC registered builders.
We also survey over 100,000 new home owners in their first year of ownership, to provide home builders with information on how well they treat their customers.
Problems with your home?
Through our Standards and inspection service, we try to ensure that every home with a Buildmark warranty is problem free. Occasionally, problems do occur and we aim to resolve them quickly and fairly.
Treating Customers Fairly
NHBC embraces a culture of fair treatment for customers and aims to meet and, where possible, exceed the FCA's principle of Treating Customers Fairly. If you make a claim it will be handled in a professional, courteous, impartial and timely manner.
All NHBC registered builders are required to comply with the 'Consumer Code for Home Builders.'
Customer Feedback
In order to capture and learn from the feedback we receive from our customers, we have a process in place to ensure that all complaints are logged and dealt with consistently and fairly. Consumer feedback statistics.
Consumer Committee
Our Consumer Committee represents the interests of homeowners and consumers and advises on all NHBC initiatives that impact on homeowners. Most committee members are independent of NHBC, with extensive experience in consumer affairs.
Energy efficiency and new homes
New homes are much more energy efficient than older properties, as they are built in accordance with the latest Building Regulations. Research indicates that 27% of the UK's carbon emissions come from our homes.
