Your NHBC National New Homes Survey

If you've recently moved into a new-build home or a newly converted home, it's likely that you will receive two surveys from us (the first about 8 weeks after you complete your purchase and then about 9 monthsafter).

This is the NHBC National New Homes Survey which asks you to rate the quality of your new home and the service provided by your builderfrom reservation of the plot to after you've completed your purchase.

What happens to your feedback?

We operate this National New Homes Survey to gather feedback from the buyers or occupants of new homes. The results are shared with house-builders and the wider industry to help raise standards in all aspects of the building and marketing of new homes.

For larger builders who are members of the Home Builders Federation, the results of this survey determine their annual HBF star rating, so your feedback really does matter to them. Have a look at the 2017 results here.

In Scotland, the results of the survey are given to Homes for Scotland, the trade body that represents homebuilders in Scotland. We also provide overall customer satisfaction results to the Consumer Code for Home Builders as part of its monitoring programme. So, when you get your questionnaire by post, email or text, please complete it as soon as possible to make sure you have your say! You'll be helping to raise standards in the industry.

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Do you have a survey to complete now?

If you have recently received your survey, you can complete it using the links below.
You will need your username and password from the letter we sent to you:

If you received your survey request by email or text, please just click on the link in the message to go ahead and complete it.
If you need assistance completing your survey, please contact us on homeownersurvey@nhbc.co.uk or 01908 747906.

Builders really value your feedback!

Here's what one of our customers had to say about the customer satisfaction reporting they receive from the results of this survey:


"Customer Service is at the heart of everything we do and the NHBC customer satisfaction reporting gives us a live insight into the customer experience. Continuous improvement is important to us as a company and our customers' views are invaluable, the reports enable us to get a better understanding of their real needs and their expectations."

Jeremy Hipkiss, Group Marketing Director, Barratt Developments PLC