Moving in

We've created some quick guides on the extra things you'll need to consider when you've just bought a new-build home.

a family carrying cardboard boxes into their new home

Excited to be in your home?

We know that moving home is a busy time for anyone. And when you’ve just bought a brand new home, there are a few extra things to consider on top of unpacking boxes. To help, we’ve produced some handy information and booklets for your new home with tips on how to get the most from your home as you settle in and also information on your Buildmark policy and insurance certificate.

Take a look at our Buildmark video library

Watch our explanatory video series to find out more about your Buildmark policy and making a claim.

Watch now

Your buildmark policy documents

a photo of a row of red-brick houses with black fixtures on a sunny day

If you are the first owner of the home

You should receive your NHBC insurance certificate and Buildmark policy booklet from your conveyancer before you move in.

If you don't receive them within 4 weeks of moving into your new home, please contact your conveyancer.

a family entering their new home together while carrying boxes

If you are not the first owner of the home

If you have bought a home that still has the benefit of Buildmark cover, your conveyancer should obtain the documents from the previous owners.

If you don't receive the documents, or you are not sure if your home is covered, please contact our Customer Services Team on 0344 633 1000 or fill in the form below.

Welcome to your new home

an older couple being handed a set of keys while smiling

Checking your new home

We advise you to check your new home before you complete your purchase and again when you move in.

Download checklist
a couple unpacking a plant from a cardboard box

Running-in your new home

The UK Centre for Moisture in Buildings, provides some useful tips about dealing with moisture in your new home.

Download guide
a woman reading her new home documents in her hallway

Useful guides

Read our guides about common issues with new homes and about making a claim.

Click here
a bearded man wearing a headset in an office, smiling

Unhappy with our service?

We are sorry if you are unhappy with the service you have received and are eager to put things right. Please see more about our complaints process and how to make a complaint.

Find out more

Get in touch

    Please complete the web form below for any policy documentation queries and we will contact you within 5 working days. We may need you to upload relevant documents depending on your query, please see a list of appropriate documents below. If your query is relating to a claim please visit: