Our Buildmark policy provides your new-home protection, for information on Buildmark warranty and insurance and how we can help, please see below.
The Buildmark products are specially designed for newly built and newly converted homes, providing 10 years' cover from date of legal completion plus deposit protection between exchange of contracts and legal completion.
The Buildmark policy provides protection for particular types of problems with your property, including but not limited to foundations and structure. For full details of the protection provided on your property, please refer to your policy schedule and booklet.
Where your claim meets the minimum value, you will pay nothing towards the cost. Should the claim value be lower than the minimum value, the claim will be declined. Your minimum claim value is stated on your policy schedule document.
Insurance cover is provided if the amount you have paid to the builder in accordance with the contract, cannot be recovered from the builder or any other party due to the builder becoming insolvent during the period of insolvency cover as shown in the policy schedule.
The Builder warranty period is usually two years from the start date of the policy shown on the policy certificate. During this period, the builder, not NHBC, is responsible for rectifying problems arising from the builder's failure to meet NHBC Technical Requirements. If the builder fails to fulfil their obligations, NHBC may be able to assist under its Resolution service.
From the end of the builder warranty period until the policy expires (typically 8 years), insurance cover is provided for specific parts of the property. For full details of the protection provided on your property (structural defects or against defects arising from issues with construction), please refer to your policy booklet.
Buildmark provides cover from exchange of contracts and lasts up to a maximum period of 10 years after the legal completion date.
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If you have your policy number to hand, you can easily download the policy booklet that applies to your home or view your Insurance Product Information Document (IPID) here.
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Check out our list of FAQs for homeowners or people looking to buy a new-build or newly converted home.
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If you have an issue with your home and need our help, please click 'start here' below.
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The online portal is simple and intuitive for all aspects of your home move, whether it’s finding out about fixtures and fittings or acknowledging your Buildmark warranty.
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If you are thinking of buying a new home, or are carrying out the conveyancing on a new home, you can check whether the builder is registered with us.
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We are sorry if you are unhappy with the service you have received and are eager to put things right. Please see more about our complaints process and how to make a complaint.
See complaints processWe’ve got some useful guides for people moving into a brand new home and details of what you need to do to pass on the benefit of Buildmark cover when you come to sell.
Did you also know that as well as providing Buildmark cover, we produce the NHBC Standards that set the NHBC Technical Requirements (performance standards and guidance for the design and construction of new homes) that all NHBC registered builders are required to build to?
The Consumer Code for Home Builders is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase.
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