Your NHBC National New Homes Survey
If you've recently moved into a new-build home or a newly converted home, it's likely that you will receive two surveys from us (the first about 8 weeks after you complete your purchase and then about 9 months after). This is the NHBC National New Homes Survey which asks you to rate the quality of your new home and the service provided by your builder from reservation of the plot to after you've completed your purchase.
What happens to your feedback?
We operate this National New Homes Survey to gather anonymous feedback from the buyers or occupants of new homes. The results are shared with house-builders and the wider industry to help raise standards in all aspects of the building and marketing of new homes.
For builders who are members of the Home Builders Federation, the results of this survey determine their annual HBF star rating, so your feedback really does matter to them. Have a look at the 2019 results here.
In Scotland, the results of the survey are given to Homes for Scotland, the trade body that represents homebuilders in Scotland. We also provide overall customer satisfaction results to the Consumer Code for Home Builders as part of its monitoring programme. So, when you get your questionnaire by post, email or text, please complete it as soon as possible to make sure you have your say!
If you have recently received your survey letter, you can complete it using the links below. You will need your username and pin from the letter we sent to you.
If you don't have your survey username and pin to hand, please contact us on firstname.lastname@example.org or 01908 747906.
Alternatively, if you received your survey request by email or text, please just click on the link in the message to go ahead and complete it.