Find your policy
You can download your policy documents or request a copy of your insurance certificate.
Can't find your policy number or insurance certificate?
If you need a copy of your insurance certificate or if you can’t find your policy number, please contact Customer Services on the live chat, by calling us or completing the form below.
Please complete the webform below and we will get in touch with you within five working days.
If you are the first purchaser please activate your policy here.
Homeowner resources and information
Useful guides
Guides and information about some of the most common queries we receive.
Frequently asked questions
Check out our list of FAQs for homeowners or people looking to buy a new-build or newly converted home.
Make a complaint
We are sorry if you are unhappy with the service you have received. Please see more about our complaints process and how to make a complaint.
Consumer protection codes
Learn about industry schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.