Do you have Buildmark cover?
You will need your policy number from your Buildmark insurance certificate. It's also worth checking your policy booklet before starting a claim.
Find my policyDo you need to make a claim? Follow the steps below to get started.
Submit a claimDue to the recent extreme weather, our Claims team is experiencing a high volume of enquiries. We apologise if this affects the time we take to respond to you. If your home has been affected by the severe weather, we recommend watching this short video before deciding whether to make a claim with us.
We are here to help you through the process, but there are a few things you will need to check first. This video provides information on:
You will need your policy number from your Buildmark insurance certificate. It's also worth checking your policy booklet before starting a claim.
Find my policyOur Buildmark warranty and insurance policy covers you and your property from before you exchange contracts up to the end of the 10-year policy term.
Learn moreWe operate a Minimum Claims Value (MCV) which means that if your claim is valid and the cost to us to complete the repair is more than the MCV, we will do the work or pay the cost in full, and you will not have to make any financial contribution. If the cost to us of the repair is less than the MCV we will not do any work or pay any costs. Your MCV is shown on your Buildmark policy certificate.
Find out what's coveredWhat you will need
To help us process your claim quickly and efficiently, you will need:
If the home is in an apartment block and the problem is in a shared part (such as a communal staircase or shared wall), we’ll probably need to deal with the managing agent, so you’ll need to give us their contact details too.
If you live in a shared ownership property, you may need to ask your housing association or landlord for the policy number because the policy will be in their name. We’ll also need to ask them for permission to discuss the policy with you, so you’ll need to give us their contact details too.
If you live in a rental property, you must ask your landlord to raise the issue with us because we can only deal with the policyholder.
Click below if you want to update us about your existing claim.
If you are not sure what your policy covers or need help making a claim, our frequently asked questions may be useful.
Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.
Read moreIndustry-led schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.
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