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Need to make a claim?

We are committed to providing excellent service and treating you fairly

How can we help?

We are sorry to hear you have a problem with your home. We understand that it’s stressful when things aren’t right, especially when you are living with a problem day to day.

Our Customer Service and Claims teams are here to support you. To do this, we need to check a couple of things first; please follow the steps below to help us help you.

Before you get started...

Before you take the time to complete your claims form, it’s worth double-checking a few things:

Step 1: Do you have Buildmark cover?

If you already know that your home is covered by NHBC Buildmark, please skip straight to Step 2 - below. If you’re not sure, the following information may help you decide.

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Do you have Buildmark documentation?

If you think you have Buildmark cover but have never been provided with any documentation, please check with your builder or your conveyancer to confirm that you have Buidmark. Normally, you will have received a policy document and insurance certificate.

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When was your your house built?

Buildmark usually lasts for 10 years from the date the first owner completed their purchase of the property.

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I'm not the first owner of the home

It doesn't matter if you are not the first owner of the home. It's the home that's covered for 10 years. Cover is passed on to the new owner.

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My house is a Housing Association property

If you have a problem with your home, you should report it to your landlord, managing agent or housing association in the first instance.

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None of the above fits my situation

Please contact us quoting your name, address and postcode.

Send email now

Step 2: Your current scenario

Using the drop down menus below, please select the scenario that best describes your current situation for more information on how we can help. Please note, the information provided shows how Buildmark works in typical but not all circumstances. Please refer to your Buildmark policy document for full details.

Are you aware of the minimum claim value?

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Need to make a claim under Buildmark?

If this is the first time you're making contact with us about this issue and require our assistance with the resolution service or to make an insurance claim under the policy, please click below.

Make an insurance claim
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Already have an existing case reference?

If you want to provide further information or need to contact us about your existing case, please click below.

Use the online form
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Would you prefer to speak to us?

If you would prefer to speak to someone, you can call us on 0800 035 6422.

Our Claims office is open 9:00am to 5:00pm, Monday to Friday.