Make a Buildmark claim

Do you need to make a claim? Follow the steps below to get started.

Submit a claim

Recent extreme weather

Due to the recent extreme weather, our Claims team is experiencing a high volume of enquiries. We apologise if this affects the time we take to respond to you. If your home has been affected by the severe weather, we recommend watching this short video before deciding whether to make a claim with us.

Making a claim

We are here to help you through the process, but there are a few things you will need to check first. This video provides information on:  

  • what to do if you notice damage after the builder warranty has expired
  • what information you will need to provide
  • the claims process
  • what happens if we need to visit your home.

Are you ready to make a claim?

Do you have Buildmark cover?

You will need your policy number from your Buildmark insurance certificate. It's also worth checking your policy booklet before starting a claim.

Find my policy

Are you making a claim pre or post-completion?

Our Buildmark warranty and insurance policy covers you and your property from before you exchange contracts up to the end of the 10-year policy term.

Learn more

Are you aware of the minimum claim value?

We operate a Minimum Claims Value (MCV) which means that if your claim is valid and the cost to us to complete the repair is more than the MCV, we will do the work or pay the cost in full, and you will not have to make any financial contribution. If the cost to us of the repair is less than the MCV we will not do any work or pay any costs. Your MCV is shown on your Buildmark policy certificate.

Find out what's covered

What you will need

To help us process your claim quickly and efficiently, you will need:

  • your Buildmark policy number (you'll find this on your insurance certificate)
  • to give us as much information as possible about the issue and what’s happened so far
  • to provide us with photos (if you can) and relevant documents, if applicable
Buildmark

Making a new claim?

To get started on your claim, simply click below.

Buildmark

Updating us about a claim?

Click below if you want to update us about your existing claim.

Do you have any questions?

If you are not sure what your policy covers or need help making a claim, our frequently asked questions may be useful.

Contact us

If you would prefer to speak to someone about making or updating a claim, you can contact our Claims team.

Claims

0800 035 6422

Monday to Friday, 09:00 to 17:00

Homeowner resources and information

Useful guides

Read our guides about common issues with new homes.

Read more

Frequently asked questions

Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.

Read more

Consumer Codes

Industry-led schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.

Read more