Consumer Codes

Information for homeowners

a woman happily unlocking her front door after receiving the keys to her new home

Consumer Codes 

There are two available consumer code schemes builders can choose to adopt. These are the Consumer Code for Home Builders and the New Homes Quality Code.

The primary aim of both schemes is to ensure builders treat new home buyers fairly throughout the sales process and for up to two years after legal completion.

Further information about the codes and what the builder is required to do, can be found through the links below.

The builder should let each homebuyer know which code scheme applies to their purchase.

What should you do in the event of a problem?

If you have an issue with your home and/or believe the builder has failed to comply with the requirements of the relevant code scheme (either the Consumer Code for Home Builders or the New Homes Quality Code), you must raise your concerns with the builder and follow their complaints process.

Take a look at our Buildmark video library

Watch our explanatory video series to find out more about your Buildmark policy and making a claim.

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