a woman happily unlocking her front door after receiving the keys to her new home

Consumer Code for Home Builders

Information for homeowners

Consumer Code for Home Builders

The Consumer Code for Home Builders (the Code) is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

All home builders registered with NHBC, and the other home warranty bodies (including NHBC) who support the scheme, agree to comply with the Code requirements.

What should you do in the event of a problem?

In the unlikely event that problems arise, a low cost, independent dispute resolution scheme is available to deal with complaints about breaches of the Code. Please note that this is separate to our own resolution service as set out in your Buildmark policy booklet.

If it's less than two years since you made your reservation for your new home, and you think your builder is in breach of the Code, you need to follow the Code’s complaints procedure. If you're unable to resolve the dispute with your builder directly, please contact our Claims Team on 0800 035 6422.

It helps if you can have your policy number and the full address of the property when contacting us. They will advise you on the next steps and, if appropriate, provide you with documentation to help you access the Code’s dispute resolution scheme.