Frequently Asked Questions

Check out our list of FAQs for information about the builder's warranty and the insurance cover we provide under Buildmark provided by NHBC under Buildmark.

Buildmark cover/documents

Selling, moving, building

Homeowner survey

About NHBC

Homeowner resources

Homeowner overview

For information on Buildmark warranty and insurance and how we can help, please click 'find out more' below.

Find out more

Home user guide

The online portal is simple and intuitive for all aspects of your home move, whether it’s finding out about fixtures and fittings or acknowledging your Buildmark warranty.

Register for access

Make a complaint

We value the opportunity to investigate concerns you may have about any aspect of our service and are committed to handling all complaints thoroughly, fairly and promptly.

Log your complaint here